This Shipping and Returns Policy applies to products purchased through www.ainamor.com, operated by TEXDATA SRL, with its registered office at Cotesti 109, 620068, Focsani, Vrancea, Romania, registered with the Trade Registry under no. J2002000196396, tax identification number RO14613331, hereinafter referred to as the “Store”, “we”, “us”, or “our”.
By placing an order, the customer confirms that they have read and accepted this policy.
1. Shipping Destinations
We ship clothing and fashion products internationally to the countries and regions available for selection during checkout.
Orders are delivered by DHL, UPS, or a local delivery partner appointed by either carrier. The availability of a particular carrier or service may vary depending on the destination, delivery address, parcel weight, and applicable logistics restrictions.
We do not ship to P.O. boxes, APO/FPO addresses, or other destinations not serviced by our carriers unless such an option is expressly displayed during checkout.
2. Shipping Costs
Shipping costs are calculated dynamically and displayed during checkout before the order is placed. The applicable cost may depend on:
- the destination country and delivery address;
- the available carrier and shipping service;
- the parcel’s size, weight, and value;
- the number of products ordered;
- any surcharges applicable to remote or restricted areas.
The shipping amount displayed during checkout and confirmed before payment is the amount applicable to that order.
Free-shipping promotions apply only under the conditions and during the period communicated on the website.
3. Order Processing
Orders are generally processed within 1-3 business days after payment has been confirmed. Business days do not include Saturdays, Sundays, or public holidays in Romania.
Orders placed during busy periods, promotional campaigns, or public holidays may require additional processing time.
Once the order has been dispatched, the customer will receive a shipping confirmation containing a tracking number, where available.
We cannot guarantee that an order can be changed or cancelled after it has been placed. Requests should be sent as soon as possible to shipping@ainamor.com.
4. Estimated Delivery Times
The estimated delivery time is displayed during checkout or communicated in the shipping confirmation. It begins after the parcel has been handed over to the carrier and is separate from the order-processing period.
Delivery times are estimates and may be affected by:
- customs procedures;
- carrier workload;
- public holidays;
- severe weather conditions;
- strikes, transport restrictions, or force majeure events;
- incomplete or incorrect addresses;
- destinations located in remote or difficult-to-access areas.
We do not guarantee delivery on a specific date unless such a guarantee has been expressly provided in writing.
Carrier delays do not affect any mandatory rights available to consumers under applicable law.
5. Order Tracking
After dispatch, the parcel may be tracked using the tracking number provided by email.
Tracking information may take up to 48 hours to become available. Customers requiring additional information may contact DHL or UPS directly or email us at shipping@ainamor.com.
6. Customs Duties, Import VAT, and Other Charges
For deliveries within the European Union, customs duties are generally not charged upon delivery.
Orders shipped to countries or territories outside the European Union may be subject to customs duties, import VAT, customs-clearance fees, brokerage fees, or other charges imposed by the destination country.
During checkout or in the order confirmation, we will indicate, where possible, whether import charges:
- are included and prepaid; or
- are not included and must be paid by the customer upon import or delivery.
Unless expressly stated that duties and taxes are included, the customer is responsible for paying them. We do not determine or control charges imposed by local authorities.
The customer is also responsible for providing any information or documents requested by customs authorities or the carrier.
Customs duties and import charges paid directly to authorities or carriers are not refundable by the Store unless applicable law provides otherwise.
7. Incorrect Addresses and Failed Deliveries
The customer is responsible for ensuring that the delivery address is accurate and complete before submitting the order.
If a parcel cannot be delivered because of an incorrect or incomplete address, an unjustified refusal to accept delivery, failure to pay applicable import charges, or failure to collect the parcel within the carrier’s deadline, the parcel may be returned to us.
In such cases, any applicable refund will be processed after the returned products have been received and inspected. Direct and reasonable return-shipping costs, non-recoverable charges, or other costs caused by the customer’s action or omission may be deducted from the refund to the extent permitted by law.
Reshipment may be requested only after the delivery address has been confirmed and any additional shipping costs have been paid.
8. Lost or Damaged Parcels
Customers should inspect the parcel for visible damage before accepting delivery.
If the packaging is visibly damaged, we recommend that the customer:
- photograph the parcel before opening it;
- record the damage on the carrier’s delivery document, where possible;
- retain the packaging and shipping label;
- contact us at shipping@ainamor.com within 48 hours after delivery.
This notification period helps us investigate the incident promptly but does not limit the customer’s statutory rights regarding defective or non-conforming products.
A parcel will not be considered lost until the carrier has completed its investigation. If the loss or damage is confirmed, we will provide, as appropriate, reshipment, replacement, or a refund.
9. Right of Withdrawal for EU/EEA Consumers
If you purchase products as a consumer and reside in a Member State of the European Union or European Economic Area, you have the right to withdraw from the contract without providing a reason within 14 calendar days.
The withdrawal period begins on the day after you, or a third party designated by you other than the carrier, takes physical possession of the products. If products from the same order are delivered separately, the period begins after receipt of the last product.
To exercise the right of withdrawal, you must send us an unequivocal statement before the withdrawal period expires:
TEXDATA SRL
Cotesti 109, 620068, Focsani, Vrancea, Romania
Email: shipping@ainamor.com
You may use the model withdrawal form at the end of this policy, but its use is not mandatory.
After notifying us of your withdrawal, you must dispatch or hand over the products without undue delay and no later than 14 calendar days from the date of notification. The deadline is met if the products are dispatched before the 14-day period expires.
10. Returns from Outside the EU/EEA
For customers outside the EU/EEA, we accept returns submitted within 30 calendar days after delivery, subject to the conditions set out in this policy.
This commercial return right applies in addition to any mandatory consumer rights granted under the laws of the customer’s country. Where applicable law provides more favourable rights, those rights will prevail.
11. Condition of Returned Products
Products should be returned, as far as reasonably possible, in the condition in which they were received:
- unworn, except for reasonable fitting;
- unwashed and unaltered;
- free from stains, odours, makeup, deodorant, or perfume;
- with original labels, tags, and accessories attached;
- securely packaged for transportation.
The customer may inspect and try on a product only to the same extent as would reasonably be permitted in a physical store. The customer is responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics, and proper functioning.
The absence of the original packaging does not automatically cancel a statutory right of withdrawal. However, the customer must package the product adequately to protect it during transportation.
12. Products Excluded from Returns
To the extent permitted by applicable law, the right of withdrawal does not apply to:
- products made to the customer’s specifications or clearly personalised;
- sealed products that are unsuitable for return for health-protection or hygiene reasons where the seal has been removed after delivery;
- other products expressly excluded under applicable law.
Underwear, swimwear, and similar products may be excluded only where they are delivered with appropriate hygiene packaging or a hygiene seal and that packaging or seal has been removed or damaged. Any applicable legal exclusion will also be indicated on the relevant product page.
Defective, non-conforming, or incorrectly delivered products are not treated as ordinary change-of-mind returns and remain covered by the customer’s applicable statutory rights.
13. Return Shipping Costs
For change-of-mind returns, the customer bears the direct cost of returning the products unless we have expressly agreed to cover that cost.
Returns should be sent using a tracked shipping service. Customers should retain proof of shipment until the refund has been completed. We are not responsible for return parcels lost before being delivered to the designated return address.
Returns must not be sent using a cash-on-delivery service or any service that charges shipping costs to the recipient. Customers must not use a service that generates additional customs charges without our prior approval.
If you have received an incorrect, damaged, or non-conforming product, contact us before returning it. Where the claim is confirmed, we will cover reasonable return costs or provide a prepaid return label, as appropriate.
14. Return Procedure
To initiate a return:
- Contact us at shipping@ainamor.com / orders@ainamor.com.
- Provide the order number and identify the products you wish to return.
- Wait for the return instructions and designated return address.
- Package the products securely and include the return form, if requested.
- Send the parcel using a tracked shipping service.
You can also fill out the return form available here. Once the return has been confirmed, please send us the AWB/tracking number via email, specifying the order number for the returned items.
Products must not be returned to a carrier’s office or to any address other than the return address provided by us.
For international returns, customs documents must be completed accurately and should identify the shipment as “returned goods” or the equivalent classification applicable in the destination country. Charges resulting from an incorrectly declared return may be deducted from the refund to the extent permitted by law.
15. Refunds
Where a statutory right of withdrawal has been validly exercised, we will refund the amounts paid for the returned products together with the initial standard delivery cost where required by law.
We are not required to refund additional delivery costs resulting from the customer choosing a delivery method more expensive than the least expensive standard method we offered.
Refunds will be issued without undue delay. For EU/EEA consumers, the refund will be issued no later than 14 days after the date on which we are informed of the withdrawal. We may withhold the refund until we have received the returned products or the customer provides evidence that they have dispatched them, whichever occurs first.
Refunds will generally be issued through the same payment method used for the original order, without additional fees charged by us. The time required for the amount to appear in the customer’s account may depend on the customer’s bank or payment provider.
For partial returns, the original delivery charge will not be refunded if that charge would have been the same for the products the customer has kept.
Customs duties, import taxes, brokerage fees, and similar amounts paid directly to authorities or carriers are generally not refundable by us.
16. Exchanges
We do not process direct product exchanges.
If you require a different size, colour, or style, return the original product in accordance with this policy and place a new order.
The availability and price of the desired replacement product cannot be guaranteed until the new order has been placed.
17. Defective or Non-Conforming Products
If a product is defective, damaged, different from the product ordered, or does not correspond to its description, contact us at shipping@ainamor.com and provide:
- the order number;
- a description of the issue;
- relevant photographs of the product, packaging, and shipping label.
We will review the request and provide the remedies required by applicable law, which may include repair, replacement, a price reduction, or a refund.
Nothing in this policy limits the statutory legal guarantee of conformity or any other mandatory consumer right.
18. Reduced or Refused Refunds
We may refuse a return only in circumstances permitted by applicable law.
If a product has been handled in a manner that reduces its value, we may reduce the refund in proportion to the reduction in value. The customer will receive an explanation of any deduction applied.
Returns suspected of fraud, product substitution, or other abuse may be investigated without limiting the customer’s statutory rights.
19. Contact Details
For questions regarding shipping, returns, or refunds, contact:
TEXDATA SRL
Cotesti 109, 620068, Focsani, Vrancea, Romania
Email: shipping@ainamor.com